Terms of Service

Effective Date: 7 OCT 2024 (Last Updated: 7 OCT 2024)

At Three Kind Words, we strive to create meaningful and heartfelt connections through our unique postcard service. Before using our services, we kindly ask that you review the following Terms of Service, which outline important information about how we operate and what you can expect as a customer. By continuing to browse our website or place an order, you agree to these terms, ensuring a transparent and trustworthy relationship between us and our customers. Please take a moment to familiarize yourself with the following terms to ensure the best possible experience.

Introduction

Three Kind Words (“we”, “us”, “our”) is a business located at:

11357 Nuckols Rd #2206
Glen Allen, VA 23059-5504

By using our website or services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service, as well as our Privacy Policy. These Terms constitute a binding agreement between you and Three Kind Words.

Three Kind Words offers a service that allows users to send a series of three postcards anonymously to a recipient, revealing the sender’s identity only on the last card. Our goal is to help people send kind and thoughtful messages over time in a unique way.

Customer Responsibilities

Our service does not require you to create an account. We collect only the necessary information for processing orders, including your email address and the recipient’s mailing information. Your email address will be used solely for communication regarding your order, such as confirmation emails, delivery status updates, and customer support inquiries.

You agree to use our services only for lawful purposes and in compliance with all applicable laws and regulations. You are prohibited from using our services to:

  • Post or transmit any unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable content.
  • Engage in spamming, phishing, or any form of unsolicited communication.
  • Hack, interfere with, or disrupt the integrity or performance of our website or services.
  • Use our service in a manner that could violate the rights of others or infringe upon any third-party intellectual property.

Our service does not allow users to submit custom content beyond providing the sender’s identity, as well as the shipping and billing addresses. The words displayed on the postcards are selected from predefined messages created by Three Kind Words. While you provide the necessary information to facilitate delivery, the creative content of the postcards is solely determined by us. By using our services, you agree to this approach and acknowledge that the messages sent on the postcards are chosen from our curated list. We reserve the right to review, moderate, or remove any content we deem inappropriate, offensive, or in violation of these Terms.

Service Use

We grant you a limited, non-transferable, non-exclusive license to access and use our website and services for personal, non-commercial purposes, in accordance with these Terms. This license does not grant you ownership of any part of our website or services.

You are prohibited from engaging in any of the following activities:

  • Reverse engineering: Attempting to decompile, disassemble, or reverse engineer any part of our website or services.
  • Unauthorized distribution: Sharing, selling, or redistributing any part of our website, services, or materials for commercial purposes without our express written consent.
  • Harmful software: Uploading or distributing viruses, malware, or any other harmful or disruptive software.
  • Excessive use: Using automated systems (such as bots) to excessively access or load our website.

We reserve the right, at our sole discretion, to suspend or terminate your access to our services at any time, with or without notice, if we believe that you have violated these Terms or are engaging in unlawful or harmful conduct. Upon termination, your right to use our services will immediately cease.

Payments & Refunds

All prices for our services are clearly stated on our website. Prices are subject to change at any time without notice, but we will honor the price agreed upon at the time of purchase. Any applicable taxes will be displayed during the checkout process.

Payments for our services are processed through our third-party payment provider, Stripe. By placing an order, you agree to provide valid and current payment information. You are responsible for any charges incurred under your order, including any applicable taxes.

Due to the personalized nature of our services, refunds are typically not available once an order has been processed and the first postcard has been created. However, if there is an issue with your order or you believe a refund is warranted, please contact us at [email protected], and we will review your request on a case-by-case basis.

Intellectual Property

All content, trademarks, logos, designs, and materials related to our website and services are the exclusive property of Three Kind Words or our licensors. You may not use, copy, modify, or distribute any of our intellectual property without our prior written consent.

As a user, you retain ownership of the content you create using our services. However, by submitting content to our platform (such as messages for postcards), you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and display that content solely for the purpose of providing our services, including printing and mailing postcards.

Disclaimers & Limitation of Liability

Our website and services are provided “as is” and “as available,” without any warranties of any kind, either express or implied. We do not guarantee that our services will be error-free, uninterrupted, or meet your expectations. Your use of our services is at your own risk.

To the fullest extent permitted by law, Three Kind Words and its employees, officers, directors, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, even if we have been advised of the possibility of such damages. In no event will our total liability exceed the amount you paid for our services.

You agree to indemnify and hold harmless Three Kind Words, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or in any way related to your use of our services, your violation of these Terms, or your infringement of any third-party rights.

Governing Law

These Terms of Service are governed by and will be interpreted according to the laws of the Commonwealth of Virginia, without giving effect to any principles of conflicts of law. This means that regardless of where you are located, your use of our services and any legal matters that may arise will be subject to Virginia state law. By using our services, you agree to submit to the exclusive jurisdiction of the courts in Richmond, Virginia, and waive any objection to the convenience or appropriateness of such venues. This ensures that any disputes are handled consistently and fairly under a common set of rules.

Changes to Terms

We reserve the right to modify these Terms of Service at any time in order to reflect changes in our business practices, legal requirements, or improvements to our service. When we make any substantial or material changes, we will notify users by posting the updated Terms on our website and revising the “Last Updated” date at the top of the document. It is your responsibility to periodically review these Terms to stay informed about any modifications. By continuing to use our services after any changes have been posted, you agree to be bound by the revised Terms.

In the event of significant changes that affect your rights or obligations, we may also provide additional notice via email to ensure you are aware of the updates. The updated Terms will take effect immediately upon being posted on our website unless a different effective date is provided. If you do not agree with any of the modified Terms, your sole remedy is to discontinue using our services. We recommend that you check this page regularly to stay informed of any updates and to ensure you remain compliant with the Terms that govern your use of our service.

Contact Information

We are here to assist you and ensure that your experience with Three Kind Words is positive and meaningful. If you have any questions or concerns about these Terms or our services, please feel free to contact us via email at [email protected].