Questions?

Can I pick out the colors and designs?

Yes. You can customize the colors and fonts of the postcards as much as you want. Once you choose the message you want to send, you can click the “Customize” button and go nuts. If you aren’t feeling creative, choose from one of our preset templates or just click “Randomize” to let our bot pick something for you.

Can I write my own message?

Nope. Our service offers a selection of preset messages for you to choose from, making it easy to send a thoughtful note without overthinking it. During checkout, you can tell us what name you want to put on the back of the third card that reveals your identity.

What if I change my mind after I order?

We offer the ability to cancel your order within 24 hours of placing it. If you do choose to cancel within that time, we’ll refund your order, no questions asked. If you need to cancel after that, we’re really sorry because we’ve already started printing the cards!

Will you let me know when you send the cards?

Yes. We will send you an email once we print out each card. You’ll also receive a proof email (with PDF attachments of the cards we are going to send) prior to sending the cards so you can make sure everything looks good. There is also one final email that goes out to let you know the receipient should have received all of the cards.

What if I make a mistake with the recipient’s address?

We use an address verification service to ensure that the address is correct. During the proofing stage, we’ll send you an email with attachments of what the postcards will look like, so you can verify the address is correct.

How long does it take for the postcards to once they are printed?

It usually takes about 5-7 days for the cards to arrive once they are printed. From the initial order to the last card delivered, the whole process can take up to 4 weeks.

Do you print the postcards yourself?

We use a third party provider to print and ship the postcards. This ensures that your cards will look great and get to your recipient’s mailbox in a timely manner.

Do you send internationally?

Not yet. For now we can only send cards to the United States. We hope to expand our services to international destinations in the future.

Who came up with this idea?

Three Kind Words is a family-run hobby business based in Goochland, Virginia. We built this site as a way to send thoughtful notes to friends and loved ones and thought we might as well share it with everyone. We hope you enjoy using it as much as we enjoyed putting it together!